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Answers to some common questions

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Not usually. Our systems generally do not include break glass detectors. However, more sophisticated systems do have dual-technology, break glass detectors fitted to vulnerable areas.

Unless dual-technology, “pet friendly” detectors are installed the answer must be yes. Standard passive infra-red detectors (PIR’s) cannot distinguish between an intruder and your pets. However our dual-technology pet friendly detectors manufactured by Orisec, will allow the free access to one dog of 45KG in weight or ten cats, without false alarming.

On our standard audible only systems, there is no connection to the telephone lines, so there will not be a problem if the telephone line is cut. However, on Police calling systems that incorporate a digital communicator, if the phone line is cut, the pre-programmed 10 minute bell delay will be overridden and the system will revert to an “audible only” system that generates a local alarm.

If a Police calling system is fitted that utilises British Telecom’s Redcare Signalling and the phone line is now cut, a “no response” signal will be sent to the alarms receiving centre, who will initiate the appropriate response.

On more modern systems, cutting the telephone line may result in an IP Path failure as it could potentially disable your Broadband. However, these systems now often have a 4G backup solutution.

If your system is covered by an annual maintenance contract, there will not normally be a call-out charge levied. However, if the call-out is found to have been caused by the system being damaged or by user error, we reserve the right to make a charge under these conditions.



That would depend on the type and model of control panel that you have installed. The minimum would normally be two.

On the smaller control panels you would be able to change your user code. With the more complex systems, differing levels of authority are available, so it will depend on what level your system administrator issues you with, as to whether or not you can change your own code. The user manual supplied, will give you individual specifications for the control panel installed.


Not normally. We would usually fit movement detectors to areas off the main entry/exit route on domestic applications. However, depending on the layout of the building or the vulnerability of hallway windows, it may be necessary to include a time inhibited movement detector in these areas.

We would recommend that all ground floor rooms include a movement detector. The less vulnerable first floor rooms can be simply and cost effectively, be protected by one movement detector placed on the landing area; as most burglars will come out onto the landing, to see what valuables are available in other rooms.

There seems currently, to be a move within the security industry away from the installation of shock sensors, because of the risk of false alarms. A shock sensor fitted to a window need not necessarily tell the difference between someone breaking in, or a window cleaner banging his ladder against the window. Modern technology makes Shock Sensors more reliable, however, we only tend to install them if specified, on external doors, or if you own animals and they are too big for “Pet Friendly” detectors.

Smoke detectors are detectors that analyse smoke in the atmosphere. They can be installed in most rooms throughout your house. Heat detectors are devices that detect high temperatures. They should be installed in areas that smoke or water vapour may effect smoke detectors, (i.e. bathrooms and kitchens).
Magnetic contacts would normally be fitted to external doors, such as the front entry/exit door, rear or side doors and French windows or patio doors. Occasionally, they are fitted to windows.


The entry and exit route would normally be determined at the time of installation. We would recommend that consideration is given to utilising only one door for entry and exit, unless a second remote keypad is used by the other entry/exit point. This restricts further access into the building, thus maintaining a higher level of security.
Commonly, a single movement detector located to the first floor landing would provide adequate protection. Consideration would be given to protecting other areas if they where easily accessed from outside, (i.e. off a fire escape), or they have high value items or equipment in them.

Not usually, we will make every effort to hide all cables where possible. We pride ourselves on our ability to hide cabling. On Wireless Systems the only cable required is betwee the Control Panel & the Fused Spur.

Possibly, but as most dogs are pets, not guard dogs, it is unlikely that they will attack an intruder.

A determined intruder will always gain access. Some types of double glazing offer high levels of security, unfortunately the majority don’t.
Our Maintenance Package covers everything, with the exception of Setting & Unsetting Devices, Keypads, External Sounders, Batteries & The Control Panel itself outside the Guarantee Period. Labour is included and all call out charges are included, however if we find that the system has been damaged or the call-out is generated by user error, then we reserve the right to charge an additional fee. If we didn’t install your system or you didn’t opt for maintenance from year 1 then we may be able to offer you a “Labour Only” Contract.
What if everyone is out? This can happen at such times as Christmas, school run times, Bank Holidays. Of course, everything you do to try to improve security is a bonus, so Neighbourhood Watch is a useful addition, but it would be foolish to rely on it as your primary source of security.

If you require any further assistance, do not hesitate to get in touch.

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